Our policy dreamstories. offers a 14-day refund policy on all items except the ones mentioned in the below section. In other words, you have 14 days after receiving your item to request a refund. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
To start a refund process, you can contact us here. If your refund request is accepted we will issue one in 48 hours.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. European Union 14 day cooling off period Our Satisfaction Policy complies with the E.U. cool off person of 14 days for products shipped into the European Union, where you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-refundable items Unfortunately, we cannot accept returns on gift cards.