FAQ

If you can't find the answer you were looking for, or if you have questions or feedback about dreamstories, you can do so here.

What is the minimum age?

The protagonist in our stories must be at least 2 years old. Additionally, the eye color should be specified to ensure that the illustrations accurately represent the character.

What if I'm not satisfied with my book?

If you're not completely satisfied with your book, please contact us. If we can't resolve the issue to your satisfaction, we will issue a full refund.

How do you ensure the privacy of my data?

All uploaded information is kept confidential and not shared with third parties. We retain the pictures for 14 days after you receive your book to allow book revisions on our satisfaction guarantee policy. For more details, please consult our privacy policy.

How long does it take to get the book?

Each book is meticulously crafted by hand, with the help of our proprietary AI technology. As we are currently in a beta phase, you can expect to receive a preview of the story in approximately 48 hours. The printed copy will arrive to your home in about 7 working days.

What elements can I personalize?

You have the option to customize the protagonist's name and the subject of the illustrations. Additionally, you can add a personal dedication to make your story an even more special keepsake.

Do you offer free shipping?

Yes, we offer free shipping to the U.S. and Europe. For other destinations, a worldwide shipping fee of $9.99 USD or the currency equivalent applies. Please note that dreamstories. is not responsible for any custom duties that may apply.

 

How can I contact you if I have any questions or feedback?

Here. Your questions and feedback are very welcomed!